The Trend in Outsourcing joesmith@university.edu

From Inside Higher Ed

In the world of e-mail, outsourcing means two things: Google or Microsoft. Both have been marketing Web-based messaging services to small businesses, nonprofits and other groups, and they’ve focused more intensely on the higher education market over the past year. Besides services that are completely free and interfaces that are familiar to students, they offer a wide array of features, tools that let people collaborate in real time — and of course, the cool factor.